User Privacy Policy
At Lucky Vibe we take privacy seriously and aim to keep your personal information safe. This Privacy Policy explains how we collect, use and protect data when you access our services, create an account or make transactions. It outlines the types of information we gather, how that information is processed, your rights over personal data and the measures we use to secure it. Read the policy to understand how we handle cookies, third-party sharing and requests for access, correction or deletion of your data while using our casino services.
Types of data we collect
We collect several categories of information to provide and manage your account, process payments and maintain platform security.
Personal data
Name, email, phone number, date of birth and identity documents submitted for verification are collected when you register or complete KYC checks.
Technical data
Device identifiers, IP address, browser type, operating system, and session data are logged to enable service delivery and troubleshoot issues.
Transactional data
Deposit and withdrawal records, payment confirmations, game history and wagering activity are retained for account management and fraud prevention.
How information is used
Data is used to open and maintain your account, process payments, verify identity, prevent fraud, and provide customer support. We also use information for compliance with legal obligations and to respond to lawful requests.
Data protection and security practices
We use SSL encryption for data in transit and maintain access controls to limit who can reach personal information. Regular security reviews and technical safeguards are in place to protect data integrity. Only authorised staff and contracted service providers access sensitive data as needed for their roles.
Cookies and tracking technologies
Cookies and similar technologies are used to enable core site functions, remember preferences and run analytics. Session and persistent cookies help with login, navigation and basic performance monitoring. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.
User rights
You have rights to manage your data. To exercise any right, contact support using the account portal or the contact methods in your account settings.
Access and correction
Request a copy of personal data we hold and ask us to correct inaccurate or incomplete information. We will respond in line with applicable data-protection timelines.
Deletion and restriction
Requests to delete or restrict processing of personal data will be reviewed. Certain data may be retained where legal, tax or fraud-prevention obligations require it.
Data sharing and third parties
We share data with payment processors, identity-verification providers, game and platform partners, analytics vendors and legal authorities when required. Third parties receive only the information necessary to perform their services and are bound by confidentiality and data-protection obligations.
Policy updates
This policy may be updated periodically. Material changes will be posted on our site and take effect from the published date. Continued use of LuckyVibe services after changes indicates acceptance of the revised policy.
Contact and requests
For privacy enquiries, access requests or to update your preferences, use the support section in your account or the email listed in account settings. We aim to respond promptly and provide clear guidance on your options.